For Independent Practices

Practices leak $125k-$250k annually. We help recover revenue in 90 days.

Most leakage is caused from preventable operational issues. We find them and fix them without major tech/staff overhauls.

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19%

Average no-show rate. Each missed visit is $175 lost.

42%

Phone answer rate. Almost half of patient calls go unanswered.

11%

Insurance denial rate. Most caused by check-in errors.

35%

Annual front office turnover. Each exit costs $9k–$12k.

The revenue leak is invisible until you measure it.

Practice owners know something is wrong. But without structured measurement and observation, it's almost impossible to identify the root causes of lost revenue.

$32k

Recoverable per month at point-of-service for a 42-patient/day practice

$329k

In unfilled appointment revenue annually from a 19% no-show rate

15–30%

Revenue improvement within 90 days for practices that optimize their front office

90 days

To measurable results. No EHR overhaul, no staff overhaul required

Our Methodology

We observe your practice onsite, measure your KPIs, and implement recommendations.

A structured, evidence-based process - not gut feeling. Every finding ties to a dollar outcome.

Observe & Gather

We visit on-site and watch the actual patient journey, time key interactions, and document what really happens. We also look at existing data to complete the picture.

Measure & Benchmark

We capture 20+ KPIs across 5 pillars - pulling data from your tools and benchmarking them against national standards.

Recommend & Implement

We deliver a prioritized 90-day action plan and implement tech required to meet those recommendations.

5 Pillars. 20+ KPIs. One framework.

Your front office functions mapped to a measurable pillar, tied back to dollar outcomes.

Inbound Access

Phone answer rate Avg hold time Abandoned call rate Online booking adoption New patient conversion

Scheduling

No-show rate Same-day slot utilization Schedule fill rate Cancellation-to-fill rate Appointment scheduling TAT

Check-In

Check-in time (door→complete) Insurance verification accuracy Pre-visit form completion Data entry accuracy

Revenue Capture

Payment collection rate Time-of-service collection Denied claims rate due to data entry quality Checkout follow-up rate

Patient Retention

Follow-up appt attendance Google review rating Referral rate (% of new pts)

High ROI. Low risk. Partnership mindset.

Pick the depth you need. Every tier pays for itself.

Tier 1

$1,000

Half-day on-site · Insights report in 3 days

10–15 prioritized findings
Top 3 quick-win recommendations
Revenue opportunity estimate
Industry benchmark comparison (top 5 KPIs)
3 staff interviews

Most Insightful

Tier 2

$3,500

2 full days on-site · Roadmap in 7 days

Everything in Tier 1
All 5 pillars fully evaluated
20+ KPI scorecard vs. benchmarks
Impact vs. effort priority matrix
90-day roadmap with revenue projections
Executive presentation (30 min)

Tier 3

$5k / mo

Tech implementation · 3-month engagement

Everything in Tier 2
3 months implementation support
Staff training coordination
Vendor evaluation support
Change management playbook + SOPs
90-day outcome measurement

“What if we’re not ready for an assessment?”

You don’t need to have everything figured out. Our free 15-min call will help you gain clarity on how to take your practice to the next level.

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ABOUT THE TEAM

Healthcare tech experts with an eye for operations and great patient experiences.

We bring a combined 20+ years of healthcare tech experience from places like AWS, CVS and McKesson. We believe the most direct way to impact healthcare is to serve practices holistically, not through a small slice of software.

Our focus is independent practices with 1–3 locations. We believe in serving our local community in Houston and Dallas.

Tahir Aziz

Partner, Healthcare Experience

Certified Physician Practice Manager. Previously at AWS Healthcare and CVS Health. 8+ yrs in design, research and strategy. Increased productivity by 14%, saved 600hrs/yr of technical support, and reduced admin burden by 80% (est. pre-launch) with my product teams.

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Umair Khalid

Partner, Business Strategy

15+ years in Product Development, Consulting and Solution Architecture, with an MBA. Previously at AWS Healthcare, PricewaterhouseCoopers (PwC), and McKesson. I build and scale products addressing healthcare and life sciences' thorniest challenges.