Voice scheduling. Smart confirmations. Eligibility verification. Three autonomous agents, one operating platform — built at health-system scale, deployed for the practice that runs the corner clinic. Fully managed by us.
Answering the same phone questions. Reading appointment confirmations off a printed sheet. Pulling up eligibility one chart at a time. The patient-facing work — the warmth, the judgment, the upset family member who needs a person — gets squeezed into the margins of the day, because the repetitive work consumes the hours.
For a four-physician practice, that's $180K–$240K per year of front-desk salary spent on tasks an autonomous agent now does as well or better.
The Practice Agentic Suite is not a chatbot bolted onto your website. It's an operating layer that sits between the patient and your EHR, executing the full administrative workflow autonomously — from the first ring of the phone to the eligibility record in the chart.
An intelligent voice agent that answers every inbound call. Schedules, reschedules, and answers FAQs in natural conversation. Reads your EHR availability live. Handles after-hours and overflow without missing a beat.
Multi-turn conversations that replace the standard EHR reminder. Patients reschedule, cancel, ask about copays, request insurance cards — all autonomously, with the EHR updated in real time. No front-desk loop required.
An autonomous verification agent that runs after every scheduled visit. Catches plan changes, deductible resets, and prior-auth needs. Writes the results back to the patient chart before the morning huddle.
Every interaction follows the same flow: the patient does what they've always done — calls, texts, shows up — and the agent does the rest. Your EHR stays the source of truth. We integrate alongside it, not on top of it.
A patient calls to book, replies to a confirmation SMS, or hits any of the other intake channels we cover. From their perspective, nothing about the interaction has changed.
The voice or messaging agent runs the conversation autonomously — asks the right questions, reads the patient's intent, and works the workflow it was deployed for. If the conversation goes outside the agent's scope, it hands off to your team with full context.
Appointments are booked, eligibility records are written, copay notes are added — directly to your EHR through native API where supported or RPA bridge where not. Your front desk sees the updates as they happen.
Every interaction is logged to the dashboard. Call volume, no-show recovery, eligibility hit rate — visible in real time, summarized in the monthly business review, never reliant on someone remembering to pull the report.
The underlying architecture is the kind of stack that used to take a seven-figure build and a full IT department. You get to use it without owning it.
You change nothing about your EHR or phone system. The agents work with what you have.
The three agents live today are the foundation. Every administrative workflow that runs on a predictable script — recall outreach, post-visit collection follow-ups, referral status tracking, prior auth — is a candidate for the next agent.
When you need a new workflow handled, we configure a new agent on the same platform. No new contract. No new vendor. Just the platform doing more of the work, on the same operating model.
Agentic intelligence isn't a one-time install. It's the new substrate of practice operations.
No IT project. No EHR migration. No new staff role to manage. We operate the platform as a managed service, escalating to your team only when something needs human judgment.
Integration with your EHR, telephony, and SMS providers. Voice tuning to match your practice's tone. Workflow configuration in collaboration with your front desk lead.
24/7 monitoring of every agent interaction. Quality assurance review on every escalation. Continuous model tuning so the agents get more accurate over time, not less.
Live operational metrics in Practice BI. Monthly business reviews with named accountability. New workflows added as your practice's needs evolve.
Independent practices deserve intelligent practice operations. Get started with a quick conversation.